Service Delivery & Exchange

ResumeAI

Contents

Digital Service Overview

Understanding our digital service delivery model

Ai-rezume builder is a digital service platform that provides instant access to AI-powered resume creation tools, templates, and career resources. Since our services are entirely digital, there are no physical products to ship or traditional shipping policies to consider.

Instant Digital Access

All our services and features are delivered instantly upon successful payment and account creation.

What We Deliver:

  • Access to AI-powered resume builder platform
  • Professional resume templates and designs
  • Cover letter creation tools
  • Resume analysis and optimization features
  • Downloadable documents in multiple formats (PDF, DOCX)

Service Delivery

How and when you receive access to our services

Instant Activation

Your account is activated immediately upon successful payment processing.

  • • Payment verification: 30 seconds - 2 minutes
  • • Account activation: Immediate
  • • Feature access: Instant

Email Confirmation

You'll receive confirmation and access details via email.

  • • Welcome email with login details
  • • Service activation confirmation
  • • Getting started guide

Delivery Delays

In rare cases, payment verification may take up to 24 hours. If you experience delays, please contact our support team for immediate assistance.

Access & Downloads

Managing your digital assets and downloads

Download Capabilities

PDF Format

High-quality, print-ready resumes

DOCX Format

Editable Word documents

Online Access

Edit anytime, anywhere

Access Policies

  • Unlimited downloads during subscription period
  • 24/7 online platform access
  • Cloud storage for all your resumes
  • Cross-device synchronization

Service Exchanges

How to modify or exchange your service plan

Plan Upgrades & Changes

Instant Upgrades Available

You can upgrade your plan at any time to access additional features and templates.

  • • Immediate access to new features
  • • Pro-rated billing for upgrade differences
  • • No service interruption

Exchange Policies

Allowed Exchanges

  • • Plan upgrades (any time)
  • • Template style changes
  • • Feature additions
  • • Billing cycle modifications

Limited Exchanges

  • • Plan downgrades (restrictions apply)
  • • Service cancellations (see refund policy)
  • • Custom template requests

Template Modifications

Customizing and personalizing your resume templates

Available Modifications

Free Customizations

  • • Color scheme changes
  • • Font selections
  • • Section reordering
  • • Content modifications
  • • Layout adjustments

Premium Features

  • • Advanced design elements
  • • Custom branding options
  • • Premium template access
  • • Multi-page layouts
  • • Portfolio integration

Modification Limitations

While we offer extensive customization options, certain template structural changes may not be possible due to design constraints. Our support team can help you find alternative solutions.

Technical Support

Getting help with our platform and services

24/7 Support

Round-the-clock technical assistance

Email Support

Detailed help via email

Live Chat

Instant help when you need it

Support Coverage

  • Platform navigation and feature guidance
  • Template customization assistance
  • Download and formatting troubleshooting
  • Account and billing support
  • Career advice and resume optimization tips

Satisfaction Guarantee

Our commitment to your success and satisfaction

Money-Back Guarantee

We're so confident in our service that we offer a 48-hour money-back guarantee. If you're not completely satisfied with our platform, request a full refund within 2 days of purchase.

No questions asked policy: Simply contact our support team within the guarantee period.

What We Guarantee

  • Professional-quality resume templates
  • AI-powered optimization suggestions
  • 99.9% platform uptime availability
  • Responsive customer support
  • Regular feature updates and improvements

Service Limitations

Understanding the scope and boundaries of our services

Service Boundaries

What We Don't Provide

  • • Job placement guarantees
  • • Interview coaching services
  • • Custom template design from scratch
  • • Content writing services
  • • Career counseling sessions

Technical Limitations

  • • Internet connection required
  • • Modern browser compatibility needed
  • • File size limits for uploads
  • • Storage limits per account
  • • Download limits for free plans

Fair Use Policy

Our services are intended for personal and professional use. Commercial redistribution of templates or excessive resource usage may result in account limitations. Please refer to our Terms of Service for detailed usage guidelines.

Contact Support

Get help with service delivery, exchanges, or technical issues

Quick Contact

Email Support

arhaanresumeai@gmail.com

Response Time

Within 24 hours

Available Worldwide

24/7 Support Coverage

Before Contacting Support

Check your email

Look for activation and confirmation emails

Clear browser cache

Refresh your browser and try again

Check account status

Verify your subscription is active

Try different browser

Test with Chrome, Firefox, or Safari

Need Immediate Help?

For urgent technical issues or service delivery problems, our support team is here to help.